Office Policies

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Office Hours

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We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday: 7:30 a.m. – 4:30 p.m.
Tuesday: 7:30 a.m. – 3:30 p.m.
Wednesday: 7:30 a.m. – 12:30 p.m.
Thursday: 7:30 a.m. – 3:30 p.m.

Emergencies

If you have a true orthodontic emergency (see Orthodontic Emergencies), please call 512-263-1661 and you will receive instructions.

Our Mission

Transforming one smile at a time with Integrity, Innovation and Excellence.

Appointments

Appointments are an important part of your treatment, as time has been reserved specifically for you. Please arrive on time for your appointment. If you are more than 15 minutes late, you may be asked to reschedule. We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them. For more information please see Financial Info.